Project Materials & Changes

Custom fabrication, freight, and change management for Gorilla Netting LLC projects.

Project Materials & Changes

Gorilla Netting LLC
Website: https://www.gorillanetting.com
Effective date: September 2, 2026

This page replaces a generic "Shipping & Returns" policy on the services Site.
https://www.gorillanetting.com is a services site for custom design, fabrication, and installation—not a retail checkout cart for standard merchandise.

1. Important Entity Disclaimer

Site	Entity	What it sells / does
www.gorillanetting.com (this Site)	Gorilla Netting LLC (DBAs: Gorilla Communications, Gorilla Pole Setters, Gorilla Sports Lighting)	Custom sports & barrier netting systems, pole setting, sports lighting, project mobilization
shop.gorillanetting.com	Gorilla Netting & Equipment LLC (separate company)	Product ecommerce

If you bought a product on the shop, shipping, returns, refunds, and cancellations are governed by Gorilla Netting & Equipment LLC policies on the shop—not by this page.

Shop policies: https://shop.gorillanetting.com/policies/shipping-policy and https://shop.gorillanetting.com/policies/refund-policy

2. Custom Fabrication — Generally Non-Returnable

Most Gorilla Netting LLC projects involve custom engineering and fabrication (netting panels, cable systems, poles, attachments, and related materials sized or configured for a specific site).

Once production is released or fabrication has started, custom materials are generally non-returnable and non-refundable, except:

As expressly required by applicable law;
As expressly stated in your signed agreement; or
Where we agree in writing that we caused a fabrication error relative to approved drawings/specifications (remedy typically repair, remake, or other contract remedy—not an open-box "return").

Because materials are project-specific, we cannot restock them like retail inventory.

3. Project Shipping / Freight

Freight for project materials is arranged per contract, not under consumer ecommerce shipping rules.

Depending on your proposal, freight may be:

Included in the contract price;
Passed through at cost;
Arranged by the customer/GC; or
Split by milestone (e.g., poles vs. netting vs. lighting fixtures).

Delivery windows are estimates subject to carriers, permits for oversized loads (if any), weather, and site readiness. Risk of loss, unloading responsibility, and storage after delivery are as stated in your agreement.

There is no standard "free 2-day shipping" or retail tracking portal for custom project freights on this Site.

4. No Ecommerce Returns on This Domain

www.gorillanetting.com does not process:

Shopping-cart returns;
Restocking-fee returns for catalog SKUs; or
"Change of mind" returns after custom production release.

Deposit refundability, cancellation charges, and restocking (if any for non-custom components) are defined only in your written proposal / signed agreement.

5. Cancellations and Changes Before / After Production

Illustrative framework (always superseded by your contract):

Timing	Typical effect
Before acceptance / deposit	No project obligation
After acceptance, before material order / fabrication release	Cancellation may incur design, engineering, restocking, or administrative costs as stated in the agreement
After fabrication release or specialty material order	Customer is generally responsible for costs incurred; custom goods remain non-returnable
After mobilization / installation start	Costs for labor, travel, installed work, and remobilization apply per agreement

Change orders for size, mesh, color, attachments, lighting fixtures, or access conditions after approval may adjust price and schedule. See our Services Terms Summary.

6. Damaged Freight or Shortage on Project Deliveries

If project materials arrive damaged or short:

Note exceptions on the carrier documents where practical;
Photograph the condition before further handling when safe;
Notify your Gorilla Netting project manager promptly (ideally within the period stated in your agreement or within a few business days).

Claims against carriers or suppliers will be coordinated as provided in the contract. Do not install known-damaged critical components without written direction.

7. Warranty vs. Returns

A warranty claim (defect in workmanship or covered materials after installation) is not the same as a retail return. Warranty procedures, response times, and remedies are in your signed agreement and warranty documents. Marketing language such as "5-Year Full Warranty on Installations" refers to a limited warranty subject to the written contract—see Services Terms Summary.

8. Shoppers Looking for Product Returns

If you ordered nets, hardware, equipment, or other goods from shop.gorillanetting.com:

Use the order confirmation email and the shop's Shipping and Refund/Return policies published by Gorilla Netting & Equipment LLC;
Do not send retail returns to our Florida PMB or Kentucky yard unless the shop's instructions expressly say so;
Contact the shop's stated support channel for that order.

Gorilla Netting LLC cannot process Gorilla Netting & Equipment LLC ecommerce returns under this page.

9. Contact

Gorilla Netting LLC (services / projects)
5005 W Laurel St, Suite 100 PMB1186, Tampa, FL 33607
74 Red Fern Rd, Campbellsville, KY 42718
Phone: +1 (800) 274-1079
Email: sales@gorillanetting.com

Product shop (separate LLC): https://shop.gorillanetting.com

Last updated: September 2, 2026