Privacy Policy

• Personal Information: When you register, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat, open a support ticket, or provide feedback, we may collect your name, email address, phone number, mailing address, credit card information, or other details you voluntarily provide.
• SMS Opt-In Data: If you opt-in to receive SMS messages, we collect your mobile phone number and yourconsent to receive text messages, such as promotional offers or order updates.
• Non-Personal Information: We collect non-identifiable data, such as IP address, browser type, device information, and website usage data (e.g., pages visited, time spent on the site) through cookies, web beacons, or analytics tools (e.g., Google Analytics).
• Transactional Data: For purchases or quote requests, we collect payment information, order details, andrelated data.

2. How and When We Collect Information

• Register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat, open a support ticket, or provide feedback.
• Opt-in to SMS communications by submitting your phone number or replying to a text message with a keyword (e.g., “YES” or “SUBSCRIBE”).
• Interact with our website, where we use automated technologies like cookies or third-party services (e.g., Google Analytics) to track usage.
• Provide information through trusted service providers or partners, such as payment processors or shipping companies, with your consent or as permitted by law.

3. How We Use Your Information

• Personalize your experience and deliver relevant content and product offerings.
• Process orders, transactions, and customer service requests.
• Send communications, including SMS messages, emails, or newsletters, with your consent.
• Administer contests, promotions, surveys, or other site features.
• Request ratings and reviews of products or services.
• Follow up after correspondence (live chat, email, or phone inquiries).
• Improve our website and services by analyzing usage and trends.
• Comply with legal obligations or protect our legal rights.

4. SMS Communications and Opt-In Consent

• Opt-In Process: You will only receive SMS messages if you explicitly opt-in, typically through a website formor by replying to a text with a keyword.
• Opt-Out Process: You may opt-out at any time by replying “STOP” to any message or contacting us at [email protected] or +1 (800) 274-1079. We will promptly cease sending SMS messages.
• No Sharing of SMS Opt-In Data: We do not share, sell, or disclose your SMS opt-in data (e.g., phone number or consent status) with third parties or affiliates for their marketing purposes. This data is used solelyby Gorilla Netting for communications as described in this policy.

5. Cookies and Tracking Technologies

• Google Advertising: We use Google AdSense, which employs cookies (e.g., DART cookie) to serve adsbased on your visits to our site and others. We implement Remarketing with Google AdSense, GoogleDisplay Network Impression Reporting, Demographics and Interests Reporting, and DoubleClick PlatformIntegration.
• Opt-Out Options: You can opt-out of Google’s advertising cookies via the Google Ad Settings page, the Network Advertising Initiative Opt-Out page, or the Google Analytics Opt-Out Browser add-on. You can also manage cookie preferences in your browser, but disabling cookies may affect site functionality.
• Do Not Track (DNT): We honor Do Not Track signals and do not plant cookies or use advertising when a DNT browser mechanism is in place. However, we allow limited third-party behavioral tracking for analytics purposes, as described above.

6. Sharing Your Information

• Service Providers: We share information with trusted service providers (e.g., payment processors, shipping companies, or SMS platforms like RingCentral) to operate our business, provided they maintain confidentiality. For example, we share shipping details with suppliers to fulfill orders.
• Legal Requirements: We may disclose information if required by law, such as in response to a court orderor government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may betransferred with appropriate safeguards.

As stated, we explicitly do not share SMS opt-in data with third parties or affiliates for marketing purposes.

• Access and Update: Request access to or correction of your personal information by emailing [email protected] or logging into your account (if applicable).
• Opt–Out: Unsubscribe from emails by following the instructions at the bottom of each email or from SMS messages by replying “STOP.” You can also contact us to opt-out of all correspondence.
• Anonymous Browsing: You may visit our site anonymously, subject to cookie settings.
• California Residents (CalOPPA): Under the California Online Privacy Protection Act, you have the right to a conspicuous privacy policy (linked on our homepage) and to know what PII is collected and shared. Weallow anonymous visits and provide clear opt-out options.

10. Children’s Privacy (COPPA)

• Not using false or misleading subjects or email addresses.
• Identifying advertisements clearly.
• Including our physical address (below).
• Monitoring third-party email marketing services for compliance.
• Honoring opt-out requests promptly via unsubscribe links or by emailing [email protected].

12. Changes to This Privacy Policy